In his paper “Scrutinising the British Monarchy: The corporate brand that was shaken, stirred and survived”, John Balmer analyzes the British monarchy through the lens of a corporate heritage brand. By going through the history of the British Crown, he establishes the principals it needs to follow in order to retain value for the people including: continuity, visibility, strategy, sensitivity, respectability, and empathy. Balmer makes the convincing argument that by following these key values, the sovereign is able to remain legitimate, since he or she will be loyal to the people, as is the similar case in any business that serves a community.
The author greatly stresses that in order for the monarchy to survive, it needs to be active in how it presents itself to the people in terms of following through with change and public service. Balmer goes back in time to the reign of King Edward VII who saw the need to rebuild some aspects of the monarchy. He describes, “Aided by his advisers, the King invigorated the pomp and ceremonial aspects of the British monarchy” (7). It is undeniable that the government has to adjust to its changing times, and Edward VII saw the need for more structure in the symbolism and traditions during his rule. In the same way, Edward VII was very big in the area of philanthropy which led another one of his changes: public service. He found out that in order to show that the crown really does contribute for the betterment of the country, it needs to be aggressive in its acts of benevolence. With the government directly involved, the people of the country are shown that it cares and is ready to stand up for them at any moment.
Another main theme Balmer has woven into his analysis is the switch in roles between the rulers and the people of a country. Before the people used to serve the king; now the opposite occurs, the kings have to serve the people. This idea also goes back to the government’s necessity to be flexible with change as time goes on. An example Balmer gives of the monarchy considering the people in the televised Coronation of Queen Elizabeth II. As a new act, the Coronation was very controversial since “any imperfections in the ceremony or in behavior could be a National embarrassment” (11). However controversial it was, the televised Coronation went through and symbolized how a part of the monarchy had adapted to its present times and let the public be a part of something very important to the country.
In conclusion, Balmer jumps back to his comparison with a corporate brand. Just as a business thrives on customer satisfaction, the British monarchy can only exist if the people of the country are happy. Monarchies are not a dead government as long as they respect the wishes of the people they serve and are willing to create change as time requires.